Table of Contents
🛡️ Our Commitment
About This Policy
By registering for or using ace 999, you agree to this Privacy Policy. Any changes will be updated on this page and you will be notified accordingly.
End-to-End Encryption
All your personal data and transactions are fully encrypted at ace 999 using 256-bit SSL technology.
Data Never Sold
Ace 999 never sells your data to advertisers or any third parties. That is a core promise we stand by.
Full Transparency
Everything is clearly stated here — what information is collected, why it is needed, and how it will be used.
Your Control
You can view, correct, or delete your personal information at any time.
International Standards
Ace 999's Privacy Policy complies with GDPR and international data protection standards.
Rapid Response
Ace 999 guarantees a response to any data-related request within 72 hours.
1. Introduction & Scope
Ace 999 is one of Bangladesh's leading online betting and casino platforms. We place the highest importance on our members' privacy. This Privacy Policy explains what information ace 999 collects, how it is used, where it is stored, and what your rights are.
By creating an account or using ace 999's platform, you agree to this Privacy Policy. If you disagree with any part of it, please refrain from using ace 999 and reach out to us.
ace 999 Core Principles: We only collect information we actually need. We don't ask for what's unnecessary, and we never misuse what we do collect.
This policy applies to the ace 999 website, mobile app, and any digital platform through which members access ace 999's services.
2. What Information We Collect
Ace 999 collects information in three main ways — what you provide directly, what is collected automatically as you use the platform, and what we receive from third parties.
2.1 Information You Provide Directly
- At registration: name, mobile number, date of birth, and address.
- During KYC verification: National ID number, passport, or a copy of your driving licence.
- At payment: your bKash, Nagad, or Rocket account number.
- When contacting support: your messages and any attached files.
2.2 Automatically Collected Information
- Device information: IP address, device model, and operating system.
- Browsing data: which pages you visited, how long you stayed, and where you came from.
- Betting activity: your betting history, deposit and withdrawal records.
- Login records: time, date, and device information.
What ace 999 does NOT collect: We never collect your social media passwords, bank PIN numbers, or card numbers. If anyone asks for this information, it is not ace 999.
3. How We Use Your Information
Ace 999 uses the data it collects solely for specific and legitimate purposes. We never use your information beyond what has been authorised.
Data Usage Flow
3.1 Primary Purposes of Use
- Account Management: To create, verify, and manage your account.
- Payment Processing: To process deposits and withdrawals securely.
- Customer Service: To address your questions and resolve any issues you may have.
- Security Assurance: To prevent fraud and illegal activities.
- Legal Obligation: To comply with KYC and AML regulations.
3.2 Secondary Uses (With Your Consent)
- To send you relevant bonus and promotional offers.
- To analyze usage patterns and improve ace 999's services.
- To deliver a personalised experience tailored to your preferences.
4. Data Storage & Retention
Ace 999 stores your data on internationally certified secure servers. All data is kept encrypted and can only be accessed by authorized personnel when necessary.
4.1 Retention Period
- Active account data: retained for as long as your account remains open.
- Closed account data: retained for 5 years from the date of closure (for legal compliance).
- Transaction records: retained for 7 years (in accordance with financial regulations).
- Support conversations: retained for 3 years.
Security Measures: ace 999 servers are protected by active backup systems and firewall security. In the event of a data leak or breach, ace 999 will notify affected members within 72 hours.
5. Data Sharing Policy
Ace 999 does not sell your data to anyone. Only in the limited circumstances listed below may specific information be shared, for defined purposes and only to the extent necessary.
| Data Recipients | Reason | Your Consent |
|---|---|---|
| Payment Processor (bKash/Nagad) | To Process Transactions | Consent Upon Registration |
| KYC Verification Agency | To Verify Identity | KYC Compliance |
| Law Enforcement Agencies | By Court Order | Legal Obligations |
| Technology Service Providers | For System Operations | Contractual Confidentiality |
| Advertisers | For Advertising | Never |
ace 999's clear stance: We never sell or rent your personal information to advertisers, data brokers, or any other commercial third party.
6. Cookies & Tracking Technologies
Ace 999 uses cookies on its website to enhance your experience. Cookies are small text files stored in your browser.
Essential Cookies
For login sessions and security purposes. These are essential to running ace 999 and cannot be disabled.
Analytics Cookies
To understand how our site is used. This information helps ace 999 improve its services.
Preference Cookies
To remember your language preferences and settings, making your next visit to ace 999 even smoother.
Advertising Cookies
Ace 999 does not use third-party advertising tracking cookies.
6.1 Cookie Controls
You can delete or block cookies from your browser settings. However, disabling essential cookies may prevent ace 999 from functioning properly.
7. Your Privacy Rights
As an ace 999 member, you have important rights over your own data. ace 999 is always ready to honor those rights.
| Your Rights | Details | How to Access |
|---|---|---|
| Right to Access Your Data | The right to know what information ace 999 holds about you | Email Support |
| Right to Correction | Right to Correct Inaccurate Information | Account Settings |
| Right to Deletion | Request to Delete Data After Account Closure | Support Request |
| Right to Data Portability | Right to a Copy of Your Data | Email Support |
| Right to Object | Right to object to specific uses of your data | Contact Support |
| Right to Withdraw Consent | Right to Opt Out of Marketing Communications | Account Settings |
How to Submit a Request: Any Data-Related Request support@ace999.bizto send us an email. ace 999 will respond within a maximum of 30 days.
8. Minor Protection
Ace 999 is strictly for users aged 18 and above. We never knowingly collect personal information from anyone under 18.
If we become aware that a minor's information has been stored on ace 999, we will immediately close the account and delete all associated data. Parents or guardians who believe their child is using ace 999 are encouraged to contact us directly.
A Note to Parents: Use parental control software to prevent your child from accessing ace 999 on their device. ace 999's Responsible Gaming You'll find more information on this page.
9. Security Measures
Ace 999 uses industry-leading security technology to protect your data. Our security team monitors the system 24/7.
256-bit SSL
All data transfers at ace 999 are secured with military-grade encryption.
Two-Factor Authentication
OTP verification at login. No one else can access your account.
Fraud Detection
Ace 999's automated systems detect suspicious logins and transactions.
Secure Backup
Regular backups of your data are stored across multiple secure locations.
9.1 What You Should Do
- Use a strong password that you don't use anywhere else.
- Never share your ace 999 login credentials with anyone.
- Exercise caution when using ace 999 on public Wi-Fi networks.
- Report any suspicious activity to ace 999 support immediately.
10. Contact & Complaints
For any questions, concerns, or complaints regarding our Privacy Policy, please contact ace 999. Every message you send is taken seriously.
ace 999 Privacy Team:
Email: support@ace999.biz
Live Chat: available 24/7 on the ace 999 website
Response time: within 72 hours on business days
10.1 Changes to This Policy
Ace 999 may update this Privacy Policy from time to time. For significant changes, you will be notified via your registered email. The effective date of any update will be displayed at the top of this page.
Continuing to use ace 999 constitutes your acceptance of the updated policy. We encourage you to revisit this page from time to time.
Our commitment: ace 999 is committed to always being worthy of your trust. Protecting your privacy is our responsibility — not merely a legal obligation.